Shipping policy

At Synova, we are committed to delivering your order as quickly and reliably as possible.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday).

  • Orders placed on weekends or holidays will be processed the next business day
  • You will receive a confirmation email once your order has been shipped

Shipping Time

Estimated delivery times:

  • United States: 7–15 business days
  • International: 10–20 business days

Shipping times may vary depending on your location and demand.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow 3–5 days for tracking information to update.

Shipping Costs

  • Free shipping on all orders (or insert your pricing if you charge)
  • No hidden fees at checkout

Delays

While we strive to meet all delivery estimates, delays may occur due to:

  • High order volume
  • Carrier issues
  • Customs (for international orders)

We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrectly entered addresses
  • If you notice an error, contact us within 12 hours of placing your order

Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

  • Check with neighbors or your local carrier
  • Contact us at [your email], and we will assist you

Split Shipments

Some orders may arrive in separate packages due to different warehouse locations.