Refund policy

At Synova, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

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Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• Item must be unused, in the same condition you received it
• Item must be in its original packaging
• Proof of purchase (order number or receipt) is required

To start a return, email us at [your email] with your order number and reason for return.

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Non-Returnable Items

We do not accept returns for:

• Items marked final sale
• Used or damaged items (not caused by shipping)
• Gift cards
• Personalized/custom items (if applicable)

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the item and packaging

We will send a replacement or full refund at no cost to you.

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Refunds

Once we receive and inspect your return, we will notify you of approval.

If approved:

• Refunds are issued to your original payment method
• Processing time: 5–10 business days

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Return Shipping

• Customers are responsible for return shipping costs
• Shipping costs are non-refundable

(You can change this later if you want to offer free returns as a marketing angle.)

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Order Cancellations

Orders can be canceled within 12 hours of purchase.

After this window, orders may already be processed and cannot be canceled.

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Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account
2. Contact your credit card company
3. Contact your bank

If you still need help, email us at synova.store.business@gmail.com